Shipping policy
SHIPPING & DELIVERY POLICY
Last updated April 28, 2024April 28, 2024
This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: http://www.exclusivesmokes.com/terms-of-service.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
In-Store Pickup
In-store and curbside pickup is available for ship to store purchasesShip to store purchases. Pickups are available Monday - Sunday 10AM - 12AMMonday-Sunday 10am-12am. An email confirmation will be sent to you when your order is ready for pickup. Our curbside pickup is contactless.
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Free Shipping
We offer free Standard shipping on orders over a predetermined and advertised amount. Free shipping is also available on certain orders made by customers that had earned enough reward points and had redeemed a free shipping offer off their next order.
Expedited Shipping Fees
We also offer expedited shipping at the following rates:
| Standard | StandardExpedited2 - 5 Business Days | Expedited ShippingNext Day1 - 3 Business Days |
Next Day Shipping 1 - 2 Business Days |
| 2 - 5 Business Days | 1 - 3 Business Days | 1 - 2 Business Days |
If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.
All times and dates given for delivery of the products are given in good faith but are estimates only.
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.
HOW IS MY SUBSCRIPTION FULFILLED?
If you are buying a subscription then we will deliver on: Each week on the day selected in your account settings.
DO YOU DELIVER INTERNATIONALLY?
We offer worldwide shipping. Free Standard shipping is valid on international orders.
For information about customs process:
- Email sales@exclusivesmokes.com
- Call toll free at (682) 255-5759
- Customers can learn more about the customs clearance process by sending questions through our online contact form at https://www.exclusivesmokes.com/contact.
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy: http://www.exclusivesmokes.com/return-and-refund-policy.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
- Phone (Toll free): (682) 255-5759
- Email: sales@exclusivesmokes.com
- Online contact form: https://www.exclusivesmokes.com/contact